Customer Service

Customer Service Hours of Operation:

Monday - Friday 9am to 5pm EST

If you have any questions please contact customer service by email to

Monday - Friday 9am to 5pm

Shipping & Delivery:

iDivide products are a modular semi-custom system, so each order is packed for your specific design configuration and modular parts. Most orders take approximately 1 to 2 weeks for delivery from the date the order is placed, depending on the ship to location and product type(s). Large orders may take more than 3 to 4 weeks for delivery. iDivide will not guarantee a specific shipping delivery date or time. You will receive an email notification when your order is shipped with the shipping tracking number and you may contact the delivery service to track the expected delivery date and time.

Signature is required for all deliveries. All packages must be signed for by the receiver. Someone must be available to accept deliveries in person during regular business hours of 9am to 7pm for commercial locations and 9am to 9pm for residential locations.

If we are out of stock items may be have to be back ordered and if this is the case you will be notified by email with an estimated date of when you will be receiving your order.

TERMS AND CONDITIONS OF SALE:

Shipments that are not accepted, sent back or when they are unable to be delivered due to an incorrect address or other reasons caused by the customer cannot be refunded. Once any order has be fabricated it cannot be returned. All package deliveries must be signed for. If the delivery carrier cannot obtain an authorized person to sign for the delivery or the delivery is refused and that delivery is returned as a result the customer will be responsible for all return shipping and handling charges. The items cannot be refunded or returned in any event. The customer must pay for all returned delivery charges and for all re-delivery charges for undeliverable or refused deliveries. Any and all shipping costs are non-refundable. Warehouse handling costs associated with returned shipments caused by the customer will be also charged to the customer in addition to the above mentioned items.

Damage claims will be only valid if from the original purchaser. Damage claims will not be accepted by a third party, person, business or entity that did not purchase the products from iDivide LLC directly for their own use. All delivery, installation and related costs such as, custom design fees are non-refundable. Shipments that are not accepted, sent back or when they are unable to be delivered due to an incorrect address or other reasons caused by the customer are non-refundable. Once any order has shipped it cannot be returned or refunded for any reason.

NOTE: All package deliveries must be signed for. If the delivery carrier cannot obtain an authorized person to sign for the delivery and that delivery is returned as a result the items are still non-refundable and cannot be returned. All fees, the cost of all shipping costs and all the return shipping costs will be charged to the customer. All re-delivery shipping costs will have to be paid again by the customer including any return shipping costs. Any and all shipping costs are non-refundable. Warehouse handling costs associated with returned shipments caused by the customer will be also charged to the customer in addition to the above mentioned items.

Damaged or defected items will receive free parts to correct the problem. If parts will not help, we will replace the item free of charge. If an item is delivered damaged please email iDivide immediately. The item must be packed up in the original box, wrap, and cardboard protection that it came in. Shipments out of their original boxes and that are not in like new condition will not be accepted for return.

All sales are final and cannot be returned, since they are custom fabricated and manufactured to order. Once an order has been fabricated it cannot be returned.

Warranty:

iDivide Room Divider and Office Partitions products come with a 1 year warranty against defects. The warranty only applies to the original purchaser. The warranty does not extend beyond the original purchaser of our products. No warranty claims will be accepted by a third party, person, business or entity that did not purchase the products from iDivide LLC directly. You can contact us for specific details. iDivide always strives to offer the best service. If parts are needed, contact any of our customer service representatives. Our customer's satisfaction is our number one priority.

The warranty for iDivide interior use room dividers and office partitions starts from the date of sale and includes only defects in materials used under normal interior usage of the product during the one year limited warranty period. Written notice of any defects must be given to the manufacturer within the warranty period. iDivide reserves the option of replacing the defective part or item with a comparable part or item. iDivide reserves the right to request that the defective part or item be returned to iDivide.

Cleaning and Care:

Use a mild liquid soap product on a damp soft cloth or paper towel or just use a damp cloth to clean the frames and Plexiglas & Polycarbonate panels. A natural disinfecting spray cleaner, such as Seventh Generation Disinfecting Multi-Surface Cleaner can be used also when disinfecting is needed. DO NOT USE cleaners that contain any chlorine, Clorox, or ammonia in the ingredients. Do not use any abrasive cleaners or any other cleaning agents as they will dull and scratch the aluminum finish. Use only a soft paper towel or cloth when cleaning. NOTE: Laminate panels should be cleaned with a only mild liquid soap product with just a damp paper towel or cloth.

NOTE: A small area should be tested with a cleaner prior to cleaning the entire partition to ensure that it will not discolor or damage the surfaces.

NOTE: iDivide partitions are to be only used as a visual screen. The iDivide office partitions and room dividers are not to be used as structural walls and should not be leaned against, have anything hung upon, or be climbed upon for any reason

Frequently Asked Questions:

Is it safe to order online?

Please call iDivide to order our dividers. Any credit card can be used for you purchase through our secure order processing server that will protect and scramble all of your shipping details and credit card numbers. If you feel more comfortable you may purchase your item(s) by phone or mail a check or money order. Your privacy and security is our number one priority. All customer information is confidential and not sold or given to any third parties.

How can I pay for my order?

iDivide accepts Visa, MasterCard, Discover, American Express, through our online processing system or by phone. An electronic invoice will be sent to you or you can call us to place your order by phone. The email will have a link to a secure credit card payment site. Your card will be billed the day you place the order.

How will you ship my order?

We ship UPS Ground & FedEx Ground for most items. Please inspect the package(s) for damages before signing for the shipment. All packages must be signed for by the receiver. Someone must be available to accept and sign for all deliveries in person during regular business hours of 9am to 8pm for commercial locations and 9am to 9pm for residential locations.

What about shipping confirmation?

We always send tracking numbers to our customers when items have been shipped. This will allow tracking of your package to your door and estimate its arrival time. To request a tracking number via email, write to info@iDivideWalls.com Within 24 hours you will receive a tracking number to your e-mail address.

What if an item is damaged during delivery?

We pack items very securely to insure safe arrival. In the event of damage, please notify iDivide immediately (within 48 hours of arrival). Please save all original packaging. Usually our parts department can send replacement parts to handle the situation. Parts usually arrive within 7-10 days. If parts are not available and returning the item is necessary, a replacement will ship out once the item is returned. We are not responsible for damages not reported within 48 hours of arrival.

What is the cancellation policy?

Orders may be canceled only before fabrication. Orders that were not canceled within the appropriate time frame or refused upon delivery or requested to be sent back when in transit before delivery are non-refundable. Orders cannot be cancelled, returned or refunded unless iDivide is notified by email prior to fabrication.

Will the unit require assembly?

Yes. All items require assembly even if not noted on the product description. All parts including tools, screws, nuts and bolts are packed securely in small bags. Easy to follow instructions are included with those items needing assembly. Assembly Guide

Do you offer design help?

Yes. Our design group can assist you with layouts for your office space and make recommendations on the combinations of modular partitions sections for the best solution that will meet your requirements. Please Contact iDivide Design Group by visiting iDivide Design Assistance

NOTE:

iDivide partitions are to be only used as a visual screen. The iDivide office partitions and room dividers are not to be used as structural walls and should not be leaned against, have anything hung upon, or be climbed upon for any reason.

The partitions do not provide a raceway or space for electrical conduit or cabling. Please contact iDivide for specifications and clearance dimensions for IT cabling and Electrical power considerations.